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Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.].

Contributor(s): Patterson, Kerry, 1946-.
Material type: materialTypeLabelBookPublisher: New York : McGraw-Hill, c2002Description: xv, 240 p. : ill. ; 23 cm.ISBN: 0071401946 (alk. paper).Subject(s): Interpersonal communication | Interpersonal relationsDDC classification: 153.6 Online resources: Contributor biographical information | Publisher description
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Item type Current location Call number Status Date due Barcode Item holds
Books Books BF637.C45 C78 2002 (Browse shelf) Available 14490
Total holds: 0

Includes bibliographical references (p. 229) and index.

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