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Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior / Kerry Patterson ... [et al.].

Contributor(s): Patterson, Kerry, 1946-.
Material type: materialTypeLabelBookPublisher: New York : McGraw-Hill, c2005Description: xviii, 284 p. : ill. ; 23 cm.ISBN: 0071446524 (pbk. : acidfree paper).Subject(s): Interpersonal confrontation | Interpersonal communication | Interpersonal relations | Communication in management | Communication in organizationsDDC classification: 303.6/9 Online resources: Contributor biographical information | Publisher description
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Item type Current location Call number Status Date due Barcode Item holds
Books Books HM1121 .C78 2005 (Browse shelf) Available 14693
Total holds: 0

Includes bibliographical references (p. 271-272) and index.

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