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Encouraging the heart : a leader's guide to rewarding and recognizing others / James M. Kouzes, Barry Z. Posner.
By: Kouzes, James M.
Contributor(s): Posner, Barry Z.
Material type:
BookSeries: The Jossey-Bass business & management series. Publisher: San Francisco : Jossey-Bass, c2003Edition: 1st ed.Description: xx, 203 p. ; 21 cm.ISBN: 0787964638 (alk. paper).Subject(s): Leadership | Executive ability | Interpersonal relations | Incentives in industry | Performance awards | Employee motivationDDC classification: 658.4/092 Online resources: Contributor biographical information | Publisher description | Item type | Current location | Call number | Status | Date due | Barcode | Item holds |
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Books
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HD57.7 .K679 2003 (Browse shelf) | Available | 15217 |
Includes bibliographical references (p. 177-186) and index.
The heart of leadership -- The seven essentials of encouraging -- The encouragement index -- The first essential : set clear standards -- The second essential : expect the best -- The third essential : pay attention -- The fourth essential : personalize recognition -- The fifth essential : tell the story -- The sixth essential : celebrate together -- The seventh essential : set the example -- Finding your voice.
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