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How to have that difficult conversation you've been avoiding : with your spouse, adult child, family, boss, coworker, friend, parent or someone you're dating / Henry Cloud, John Townsend.

By: Cloud, Henry.
Contributor(s): Townsend, John Sims, 1952-.
Material type: materialTypeLabelBookPublisher: Grand Rapids, Mich. : Zondervan, 2006Description: 314 p. ; 21 cm.ISBN: 9780310267140 (pbk.); 0310267145 (pbk.).Uniform titles: Boundaries face to face Subject(s): Conflict management -- Religious aspects -- Christianity | Conversation -- Religious aspects -- Christianity | Interpersonal conflict -- Religious aspects -- ChristianityDDC classification: 158.2 Online resources: Table of contents only | Publisher description | Sample text
Contents:
Part I. Why you need to have that difficult conversation -- The conversation can change your life -- The benefits of a good conversation -- Part II. The essentials of a good conversation -- Be emotionally present -- Be clear about "you" and "I" -- Clarify the problem -- Balance grace and truth -- Stay on task -- Use the formula, when you do "a," I feel "b" -- Affirm and validate -- Apologize for your part in the problem -- Avoid "shoulds" -- Be an agent for change -- Be specific -- Differentiate between forgiving and trusting -- Part III. Seeing how it's done -- Telling people what you want -- Making someone aware of something -- Stopping a behavior -- Dealing with counterattack and other problems -- Part IV. Getting ready to have the conversation -- Why you need to get ready -- How to get ready -- Part V. Having the conversation with people in your life -- With your spouse -- With someone you're dating -- With your kids -- With your parents -- With your adult children -- At work -- With people in authority.
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Item type Current location Call number Status Date due Barcode Item holds
Books Books BV4597.53.C58 C59 2006 (Browse shelf) Available 13617
Total holds: 0

Originally published: Boundaries face to face. Grand Rapids, Mich. : Zondervan, c2003. With discussion guide.

Part I. Why you need to have that difficult conversation -- The conversation can change your life -- The benefits of a good conversation -- Part II. The essentials of a good conversation -- Be emotionally present -- Be clear about "you" and "I" -- Clarify the problem -- Balance grace and truth -- Stay on task -- Use the formula, when you do "a," I feel "b" -- Affirm and validate -- Apologize for your part in the problem -- Avoid "shoulds" -- Be an agent for change -- Be specific -- Differentiate between forgiving and trusting -- Part III. Seeing how it's done -- Telling people what you want -- Making someone aware of something -- Stopping a behavior -- Dealing with counterattack and other problems -- Part IV. Getting ready to have the conversation -- Why you need to get ready -- How to get ready -- Part V. Having the conversation with people in your life -- With your spouse -- With someone you're dating -- With your kids -- With your parents -- With your adult children -- At work -- With people in authority.

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