Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior /
Kerry Patterson ... [et al.].
- New York : McGraw-Hill, c2005.
- xviii, 284 p. : ill. ; 23 cm.
Includes bibliographical references (p. 271-272) and index.
0071446524 (pbk. : acidfree paper)
2005276538
GBA456055 bnb
012962694 Uk 012962693 Uk
Interpersonal confrontation. Interpersonal communication. Interpersonal relations. Communication in management. Communication in organizations.